Contact
One inbox, staffed by people who can actually fix things.
Email [email protected] and a person reads it. There is no ticket maze and no chatbot standing between you and an answer.
| [email protected] | |
| Hours | Monday to Friday, 9am to 6pm ET |
| Response time | Within 24 business hours |
| Language | English |
| Serving | United States |
What to include
Whatever you have — but these three things turn a back-and-forth into a single reply:
- Your order number if it is about an order. It is in the subject line of your confirmation email.
- A photo if something arrived damaged or wrong. That is all we need to send a replacement; we will not ask you to return the damaged item first.
- Your room or item measurements if you are asking which size to order. Length, width, and what is already in the space.
Common reasons to write, and the shortcut
- Start a return— send your order number and we reply with a prepaid label. Full policy on the returns page, 30 days from delivery.
- Change or cancel an order— free before dispatch. Send the order number and the change.
- Tracking has not moved— tell us and we chase the carrier rather than sending you to do it.
- Which size should I buy — the free sizing calculators answer most of these instantly, but send your measurements and we will check the answer ourselves.
- Something on the site is broken or wrong— genuinely useful to us. Include the page and what you expected.
Press and partnerships
Same address, with “Press” or “Partnership” in the subject line so it gets routed to the right person rather than sitting behind the support queue.