Returns & Warranty
30 days, free return shipping, refund the moment it is on its way back.
| Return window | 30 days from delivery |
|---|---|
| Return shipping | Free, prepaid label sent by email |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timing | Issued when the carrier scans the parcel |
| Warranty on defects | 12 months from delivery |
How to start a return
- Email [email protected] with your order number and which items you are sending back. No form, no return authorisation number to chase.
- We reply within 24 business hours with a prepaid label as a PDF.
- Repack the item, ideally in the box it arrived in, attach the label, and drop it at any carrier location.
- Your refund is issued as soon as the carrier scans the parcel. It lands back on your card in 3 to 5 business days after that, depending on your bank.
What we can accept
Anything unused and in resalable condition, with original packaging where you still have it. Missing packaging does not void a return; it just helps the item survive the trip back. Items that have been used, washed, assembled and disassembled, or damaged after delivery cannot go back into stock, so those are handled case by case rather than automatically.
Exceptions
- Bedding and linens must be unwashed and unslept in, for hygiene reasons. Opened packaging is fine.
- Clearance items marked final sale are not returnable, and the product page says so above the add-to-cart button.
- Gift cards, once issued, cannot be returned for cash.
Damaged or wrong items
Not a return — our mistake. Send a photo to [email protected] and we ship the replacement immediately. You do not need to send the damaged item back first, and you are never asked to pay anything. If you would rather have the money than the replacement, we refund in full.
Warranty
Every product is covered for 12 months from delivery against manufacturing defects — a seam that fails, a motor that stops, an enamel coat that chips through no fault of your own. We replace or refund, our choice of which, and we pay the shipping both ways. Normal wear, accidental damage, and use outside what the product was made for are not covered.
Why the policy is this simple
Most of our returns come from buying the wrong size, which is exactly what the free fit calculators exist to prevent. Making returns painless is cheaper than arguing about them, and it keeps the incentive where it belongs: on us, to size things right the first time.