Shipping

What the timings mean

The two numbers are separate on purpose. Dispatch time is how long we take to pick, pack, and hand the parcel to the carrier — 1 to 2 business days. Transit time is how long the carrier takes after that, typically 2 to 5 business days depending on distance. Business days exclude weekends and US public holidays, so an order placed Friday afternoon generally dispatches Tuesday.

Tracking

You get a tracking link by email the moment the carrier scans your parcel, not when the label is printed. That means the first scan is real movement rather than a number that sits at “label created” for two days. If tracking has not updated in 48 hours after dispatch, email [email protected] and we will chase the carrier ourselves.

Orders that arrive in several parcels

We ship from more than one warehouse, so an order spanning two departments may arrive as two parcels on different days, each with its own tracking number. You are never charged twice — the shipping on your order covers the whole thing however many boxes it takes.

Wrong or undeliverable addresses

Address changes are free before dispatch: email us with the order number and the correction. After dispatch we cannot redirect a parcel in transit. If it comes back to us as undeliverable we refund the order in full, including the shipping you paid.

Large and heavy items

Furniture and other oversized pieces ship curbside by freight carrier, who will call to arrange a delivery window. These take longer than the standard window above — expect 5 to 10 business days in transit — and the product page says so before you order.

If something goes wrong

Lost, stuck, or damaged in transit is our problem, not yours. Tell us and we replace or refund it under the 30-day policy without asking you to fight the carrier first.