FAQ

Payments are processed by Stripe. Your card details go straight to Stripe over an encrypted connection and never touch CalcBold servers, so there is no card data for us to store or leak. We receive only the last four digits and the card brand, for your receipt.

Yes, as long as it has not shipped. Email [email protected] with your order number and we will amend or cancel it. Once a tracking number is issued the parcel is with the carrier, and the fastest route is a free return under the 30-day policy.

No. Checkout works as a guest with just an email address for the receipt and tracking. An account is optional and only stores your addresses and order history to make the next order faster.

The United States only for now, including all 50 states. We are not shipping internationally yet. International addresses are not selectable at checkout, so you will not be able to place an order we cannot fulfill.

Orders leave the warehouse in 1 to 2 business days and spend 2 to 5 business days in transit, so 3 to 7 business days from order to doorstep. You get a tracking link by email as soon as the parcel is scanned.

Shipping is free on orders over $49. Below that it is a flat $5.95 anywhere in the US, no matter how many items are in the order. The exact amount is shown before you pay, never added afterwards.

Orders that span more than one supplier ship from more than one warehouse, so they arrive separately, each with its own tracking number. You are never charged extra for a split shipment - the shipping you paid covers the whole order.

30 days from delivery, for any reason. Email [email protected] with your order number and we send a prepaid return label. Returns are free. The refund goes back to your original payment method once the parcel is scanned by the carrier, not once it reaches us.

Send a photo to [email protected] within 30 days and we ship a replacement immediately - you do not need to return the damaged item first, and there is no charge. If you would rather have the money back, we refund in full.

Manufacturing defects are covered for 12 months from delivery. If something fails through no fault of your own within that window, we replace or refund it. Normal wear, accidental damage, and misuse are not covered.

Every sizing calculator on CalcBold takes the measurements you already have - room dimensions, mattress size, household size - and returns the specific size or quantity to buy. They run entirely in your browser, need no signup, and are free whether or not you buy anything. Each one links to the products it sizes, so you can go straight from "I need a 8 by 10 rug" to rugs that match.

We stock a small edit rather than a catalog. A product gets in only if it solves a specific everyday problem, holds up to repeated use, and can be sized correctly before you buy it. If a category cannot be sized with confidence, we build a calculator for it before we list the product.

Yes. Anything listed on the site is available to order. If an item goes out of stock after you order it, we email you the same day with the restock date and the option of a full refund - we do not hold your money against an open-ended backorder.

Email [email protected] or use the contact page. We are staffed Monday to Friday, 9am to 6pm ET and reply to everything within 24 business hours. Include your order number if you have one and it gets handled in a single reply rather than a back-and-forth.